Staff Quick Start

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Welcome to Upchar-Q!

Your staff account has already been created by your Hospital Administrator or Clinic Administrator. To begin using Upchar-Q, you must activate your account by verifying your contact details and creating a secure password.

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Before You Begin

Before starting the activation process, ensure you have access to:

• Your registered Mobile Number
• Your registered Email Address
• The activation link shared by your Hospital or Clinic Administrator

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Step 1: Open Your Activation Link

Click the activation link provided by your Hospital or Clinic Administrator. You will be directed to the Upchar-Q Staff Account Activation page. Review the information displayed, including:

• Staff Name
• Registered Mobile Number
• Registered Email Address
• Associated Hospital or Clinic

If the information is correct, click Accept & Start Onboarding.

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Step 2: Verify Your Mobile Number and Email Address

As soon as you open the activation link, UpcharQ automatically sends an OTP to both your registered mobile number and email address. You don’t need to click anything to trigger them — enter the codes when they arrive. Once verified, a success indicator will appear for both mobile and email.

If You Do Not Receive an OTP

• Check your mobile network connection and your email spam/junk folder.
• Wait a few moments before requesting another OTP.
• Use the Resend OTP option to request a new code.

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Step 3: Create Your Password

After verifying both your mobile number and email address, create a secure password for your account.

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Password Requirements

Your password should:

• Be at least 8 characters long
• Include uppercase and lowercase letters
• Include at least one numeric value
• Include at least one special character

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Setup Process

1. Enter your new password.
2. Confirm your password.
3. Click Continue.

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Step 4: Accept Terms & Privacy Policy

As a staff member, you may have access to patient information and healthcare-related records. Before accessing the platform, you must review and accept:

• Terms & Conditions
• Privacy Policy
• Data Protection & Confidentiality Requirements

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Your Responsibilities

By accepting these policies, you agree to:

• Protect patient privacy
• Maintain confidentiality of patient information
• Access data only for authorized purposes
• Follow organizational and healthcare compliance requirements
• Use Upchar-Q responsibly and ethically

To proceed:

1. Review the provided documents.
2. Select the acceptance checkbox.
3. Click Accept & Continue.

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Step 5: Account Activation Complete

Once verification and policy acceptance are completed:

• Your account will be activated immediately.
• No additional approval is required.
• You can begin using Upchar-Q right away.

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Step 6: Access Queue Management

After activation, you will be automatically redirected to the Queue Management screen. Depending on your assigned permissions, you may be able to:

• Add Walk-In Patients
• Manage Patient Queues
• View Appointment Lists
• Call the Next Patient
• Mark Patients as No Show
• Re-Add Patients to the Queue
• Manage Multiple Doctor Queues
• Monitor Queue Status in Real Time

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What Happens Next?

You are now ready to use Upchar-Q to manage daily patient flow and queue operations. For detailed instructions on queue management, appointment handling, and patient operations, continue to the Staff User Guide.

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Need Help?

If you experience any issues during activation:

• Contact your Hospital Administrator
• Contact your Clinic Administrator
• Contact the Upchar-Q Support Team

Please ensure you are using the registered mobile number and email address associated with your account.

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Thank you for helping deliver a smoother patient experience with Upchar-Q.